About our team

School ICT Services returned in house in October 2013 after the service had been outsourced for eight years to Arvato.

The primary objective for the service is to provide a ‘one stop shop’ ICT Support. ICT (Information and Communications Technology) offers customers a broader range of information technology (IT). School ICT offer specialist expertise and knowledge including communications processes, network-based control and monitoring functions, applications, and systems as well as consultation for all school IT needs.

Currently East Riding Schools ICT Support offer East Riding Maintained schools and Academy Trust SLAs for the following services:

  • School ICT Service Desk
  • Broadband Connectivity and on-site and hybrid Smoothwall Filtering
  • On-site dedicated and remote ICT support
  • IT Support for ScholarPack MIS
  • IT Support for Arbor MIS
  • ICT MIS and Bespoke IT Training
  • ICT Support for School On-Line Website
  • Central Backup and Data Recovery Solutions
  • Additional IT Support Service
  • IT Project Work
  • IT Consultation
  • Hybrid Solution
  • Staff Personal Device Support

 

The services the team offer provides expertise, experience, transparency, and security whilst offering a one stop shop for all ICT needs and requirements.  The services on offer consultancy to schools to advise on future proofing their ICT infrastructure and suggest ICT efficiencies to ensure schools are able to provide full remit of teaching and learning with the most up to date technology that meets the school’s budget forecast and planning.

Vision, aims and purpose

Vision

 

We are a team of 12 extremely knowledgeable engineers and Trainers, who have a combined 125 years' worth of experience working within school settings and the private sector.

 

The vast array of technical ability is not only of a high standard, we also have the backing of the larger ICT Customer Support team too.

 

We offer a DIGITAL LIFELINE to all schools and Academies within the East Riding and surrounding areas; from onsite ICT infrastructure support through to specialist areas such as Internet, filtering, Hybrid solutions and Cloud Disaster Recovery to name a few.

 

We are committed, we listen to our customers; understanding their current ICT needs and future aspirations by offering a ONE STOP SHOP of ICT and Digital advancement. This ensures our customer's School Technical Estate is future proof, by delivering a quick and responsive service, the teaching and learning environment is not at risk.

 

We pride ourselves in offering high quality ICT services, together with providing training, consultation and many more value added additional services which, we know, through our feedback loop and customer testimonials, removes some of the daily routine burdens. As a Local Authority service, we offer honesty, transparency and are a robust and trusted service.

 

Our 5 year SLA's brings stability and allows us to provide you with the best ICT service. We enable schools to plan their future ICT financial budgets, aligned to the cyclical ICT refresh programme. Our customers achieve a digital footprint which not only promotes ICT advancement for staff and pupils, it gives pupils access to the necessary ICT skills and digital awareness to safeguard their future educational journey.

 

Aims

    • To support schools and academies by providing a quality service in all areas of ICT Support
    • To develop a long-term sustainable business
    • To deliver an excellent ICT service to all who purchase ICT services and support
    • To provide 3rd line ICT Services for Project work and consultation
    • Offer Remote Support Solution
    • Continue to grow the number of schools accessing our services and continue to expand business offerings
    • Work closely with partners to develop our ICT provision which will benefit the customers
    • To support the Council Business Plan and uphold the corporate priorities and vision

 

Purpose

 

The Council’s priorities show how we achieve the vision of Your East Riding…where everyone matters.  The values and vision of the Council help to guide how we work with each other, with our partners and communities to achieve the vision and behaviours; Quality, Pride and Respect.

The council firmly promotes working together to provide the best services possible, whilst being proud of what we do and embrace change.  The council continues to treat people fairly, be open and honest and lead by example. In order to carry these values forward

  • Treat staff, colleagues, schools and academies with the utmost respect, equality, and fairness
  • Continue staff professional development to keep up to date with the latest IT technology and encourage staff to take increasing responsibility within the organisation
  • We will continue to provide a sustainable ICT environment
  • ICT will continue to provide the foundations that supports transformational change
  • We will constantly challenge ourselves to ensure that we deliver innovative solutions
  • We will ensure that information and system security is at the forefront of all ICT decisions
  • Provide the best possible support for our customers and ensure the service we provide meets and exceeds customer expectations
  • Stand proud of our achievements so far, but endeavour to continue to improve our services by being motivated and have flexible attitude and strive to innovate